FAQ'S

HOW DO I CONTACT YOU?

the only way to reach us is through the contact form on our website! we do not respond to questions regarding orders on our social media pages, and emails can be easily missed.

our business hours are:

monday-thursday

10:00 a.m.-5:00 p.m. cst

we don't have a customer service team (it's just me!), so please be patient. 

WHAT IS YOUR RETURN POLICY?

due to the pandemic and the nature of our products, we are not accepting returns or exchanges. If you have an issue with your order, please contact us and we will try our best to come up with a solution! :)

DO YOU OFFER REFUNDS?

we do not offer refunds on orders. no exceptions.

if you have accidentally placed an order, we can only cancel it within 24 hours from the time of purchase.

WHAT IF I ENTERED THE WRONG ADDRESS?

if you entered the wrong address/forgot your apartment number and your order has not shipped, please message us with the correct address and we will update it for you!

if your order has already shipped, or was marked as undeliverable due to an incorrect address, you will need to cover the cost of reshipment.

CAN I FIND YOU ON SOCIAL MEDIA?

YES!

instagram: @magicalmesupply

twitter:

@magicalmesupply

tiktok:

@magicalmesupply

 

WHAT IS YOUR TURNAROUND TIME?

standard shipping: 5-10 days after production

express shipping: 3-5 days after production

production times vary per item but are generally between 2-3 weeks. production times are listed in the description for each product.

*pre-orders take between 4-6 weeks in addition to shipping.

I RECEIVED TRACKING BUT MY ORDER HASN'T MOVED?

when you receive a shipping email with tracking, that means that we bought the shipping label, however your order has not actually shipped yet.

sometimes when we have a lot of orders to pack from a launch, we will purchase shipping labels in advance to prepare for packing so we can ship your order out the same day it's ready!

WILL MY ORDER GET HERE BEFORE MY VACATION?

if you need your order to arrive before your vacation, leave a note at checkout! we will try our best to make it happen!

we can also ship to hotels, as long as they accept packages.

please note: once we ship out an order, we are no longer responsible for it.

*hotels usually charge a small fee (around $5/$6) at bell services for holding packages.

CAN I BE FEATURED ON SOCIAL MEDIA?

yes! all you have to do is tag us and use #magicalmesupplyco!

DO YOU SHIP INTERNATIONALLY?

YES! however, be aware that there may be additional customs charges when shipping internationally, which you (the buyer) are responsible for.